Terms of exchange
By booking an exchange appointment with us, you acknowledge that you have read and agree to these terms and processes.
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You will only bring freshly laundered clothing free of stains, holes and excessive wear.
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You will bring a maximum of 3 reusable shopping bags/totes or 1 regular-sized recycling bag. All items will be contained in a bag.
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You will arrive on time for your appointment.
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You will cancel your appointment in advance if you are not able to make it.
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You will return before closing on the day of your appointment in order to retrieve your items, cash or credit.
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You understand that your items will not be retrievable after closing on the day of your appointment.
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You will not bring items that we have already evaluated and not selected to another appointment or location.
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You understand that a government issued ID is required in order to receive cash.
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You understand that we have a zero-tolerance policy for violent, threatening or abusive behaviour.